This paper presents the results of a survey comparing citizens' assessments of the service provided by Beat Area Officers (BAOs) and general duties officers in the City of Toowoomba. In contrast to general duties officers, who work in pairs in motorised patrols, BAOs operate primarily alone, on foot, and almost exclusively within their designated beat areas.
The survey was undertaken as part of an evaluation of the Toowoomba Beat Policing Pilot Project - a joint project of the Criminal Justice Commission and the Queensland Police Service established in May 1993.