We will acknowledge receipt of your complaint, although the length of time this will take depends on how you have made your complaint to us. We will give you a reference number that you should keep and quote in any further correspondence with us about this complaint.
We aim to assess your complaint within four weeks, although it may take longer if we need to get further information or documents either from you or from an agency.
At the end of those four weeks, you will get a letter or email from us, telling you what we will do about your complaint. We will explain our decisions to you and what you can do if you do not agree with them.
The CCC does not investigate every complaint it receives. The large number of complaints we receive each year means that we cannot investigate them all. We may refer a complaint to another agency for action, including the police, Queensland Ombudsman or the Office of the Independent Assessor.
- If we refer your complaint to an agency to deal with, the agency is obliged to let you know the outcome.
- If we investigate the matter ourselves, we will let you know the outcome. Please be aware that investigations often take up to 12 months to complete, with complex investigations taking more than 12 months.