We will acknowledge receipt of your complaint, although the length of time this will take depends on how you have made your complaint to us. We will give you a reference number that you should keep and quote in any further correspondence with us about this complaint.
We will assess your complaint and provide you with written notice about the outcome. If we need further information to assess your complaint, we will contact you to request that information. We may also seek information from other agencies to inform our decision.
Once we have assessed your complaint, you will get a letter or email from us, telling you what we will do about your complaint (unless you have chosen not to provide your contact details). We will explain our decisions to you and what you can do if you do not agree with them.
In the 2023/24 Financial Year the CCC has experienced a significant increase in complaint numbers. As a result, you may experience some delay before we advise you how your complaint has been assessed. If you have not received further advice within 12 weeks of lodging your complaint you should contact the CCC, quoting your reference number.
