Template for section 48A policy

Under section 48A of the Crime and Corruption Act 2001, units of public administration (UPAs) must have a policy for dealing with complaints that involve or may involve their public official/CEO.

The CCC has prepared templates which may be reproduced or drawn on for guidance in the development of a UPA's own policy.

There are two different templates: one for use by government departments only, and a second general one. 

The department template refers to, and attaches, a copy of the Public Sector Commission’s “Framework for oversight of senior public service employee complaints devolved by the CCC” that came into effect on 1 March 2023. Links to a pdf copy of this attachment, and word versions of the two templates are included on this page.
_{Templates last updated: 14 November 2024.}