In July 1993 the Queensland Police Service (QPS), in conjunction with the Official Misconduct Division of the Criminal Justice Commission (CJC), instituted a new method for dealing with minor complaints against police, known as Informal Resolution (IR).
In November 1994 the CJC released a report which evaluated the first 12 months of IR and recommended several changes to improve the procedures. This follow-up report measures the impact of these changes via surveys of officers and complainants who had been involved in an informal complaint resolution conducted between May and October 1995, and through the analysis of complaints data.
Click here to view the Informal Complaint Resolution in the Queensland Police Service: A Progress Report (February 1994).
