Informal Complaint Resolution in the Queensland Police Service: A Progress Report

Informal Resolution (IR) is a new procedure intended to provide a flexible, simple, and relatively fast alternative to standard procedures for dealing with complaints of a minor nature made against members of the Queensland Police Service (QPS). The scheme has been operative since July 1993. 

The Criminal Justice Commission (CJC) was heavily involved in the introduction of this new procedure for the QPS and is currently monitoring its progress. 
This Progress Report provides an overview of IR and presents statistical data on the first seven months of the new system.