Gold Coast District Negotiated Response Trial: Survey Findings

This paper presents the findings of a telephone survey conducted by staff of the Research and Coordination Division of the Criminal Justice Commission (CJC) to assess a new service delivery policy recently trialled in the Gold Coast Police District.

The policy, known as 'Standing Operational Procedures for Negotiated Response to Complaints', was designed to reduce the demands being made on police resources by allowing certain minor offences to be dealt with by telephone. The trial commenced on 22 October 1996 and was in operation until 4 December 1996.