Date published 2 September 2021
Last reviewed 18 November 2022

Policy and procedure

November 2022

The purpose of this policy and procedure is to establish an accessible, responsive and timely system for dealing with customer complaints to the CCC in accordance with the requirements of section 219A of the Public Service Act 2008, and to outline the procedure for dealing with service delivery complaints.

This policy and procedure applies to all commission officers.

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Publication Type
Corporate Strategies, Plans, Policies and Reports
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